Data deletion instructions
How to disconnect your WhatsApp Business account from our apps and have your data deleted.
1. Disconnect WhatsApp from our app
Use either of these options:
- In our product: open PosyGen, DocyGen or your VishGen-built app, go to Settings → WhatsApp, and choose Disconnect.
- In Meta: open Meta Business Settings, go to Accounts → Apps or Integrations → Connected apps, select the Naduvan Technologies app and remove it. You can also remove it under Facebook Settings → Business Integrations.
After you disconnect, our app can no longer access your WhatsApp Business account. Your WhatsApp data held by us is deleted within 30 days, as described in our Privacy Policy.
2. Request deletion of your data
To delete your account, your WhatsApp data, or any other personal data we hold, email us:
Subject: Data deletion request
Include: your business name, the product you use (PosyGen, DocyGen or VishGen), the WhatsApp phone number or account email, and what you want deleted.
We will confirm your identity (for example, by replying to the registered email or phone), then delete the data within 30 days and confirm by email. We may keep records we are legally required to keep, such as tax invoices, for the period the law requires.
3. If you are a customer or patient of a business
If you received WhatsApp messages from a shop, clinic or other business that uses our products, that business controls your data. Please contact them first. You can also reply STOP to their messages or block the number in WhatsApp. If you need help, write to us at the address above and we will pass your request to the business.